Customer Support
Questions? Call Us: 205-981-6516
General
Q: What kind of security does powerforceapparel.com offer for my online credit card purchases?
A: Every page in the powerforceapparel.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it, protecting all of your private information.
Q: How can I find a store in my area that sells Power Force Apparel?
A: Please use our store locator page, located on the top of any page on powerforceapparel.com to find a location near you.
Q: Where are your corporate offices located?
A: The Power Force Apparel, LLC corporate office is located at 3150 Bowling Dr Ste 120 Birmingham, AL 35242
Q: What is powerforceapparel.com’s return policy? How do I make a return?
A: Returns:
Returns will be accepted within 15 days of purchase. Customer should contact us via phone at 205-981-6516 or email at sales@powerforcellc.com to receive return authorization number. Customer service hours are Monday through Friday from 8 am to 5pm CST. Customer should include their name and return authorization number with the return package. Customer is responsible for shipping expense to return item(s). Upon receipt of return, customer will be credited back for item(s) and tax only. Should we receive a package without return authorization, the package will be sent back to the customer at the customers expense.
Exchanges:
Returns will be accepted within 15 days of purchase. Customer should contact us via phone at 205-981-6516 or email at sales@powerforcellc.com to receive exchange authorization number. Customer service hours are Monday through Friday from 8 am to 5pm CST. Customer should include their name and exchange authorization number with the return package. Customer is responsible for shipping expense to return item(s). Upon receipt of return, Power Force will cover shipping expenses of exchange back to customer. Should we receive a package without exchange authorization, the package will be sent back to the customer at the customers expense.
Defective Returns:
Defective returns will be accepted within 30 days of purchase. Customer should contact us via phone at 205-981-6516 or email at sales@powerforcellc.com to receive a defective return authorization number. Customer service hours are Monday through Friday from 8 am to 5pm CST. Customer should include their name and defective return authorization number with the return package. Customer is responsible for shipping expense to return item(s). Upon receipt of return, Power Force will cover shipping expenses to replace defective item and ship to customer.
Promo codes:
We do not provide credits to customers who have purchased items and failed to use available promo codes.
Final Sales:
All shoes under $20 all sales final., other than for defects which we will replace according to defective policy.)
Address for returns/exchanges/defective replacements:
Power Force Apparel, LLC 3150 Bowling Dr Ste 120 Birmingham, AL 35242
Q: What forms of payment are accepted for online purchases?
A: Powerforceapparel.com accepts Visa, MasterCard, Discover and American Express credit cards.
Shipping Information
Q: Can I ship products to multiple addresses?
A: Unfortunately, we are only able to accommodate one “Ship-To” address, per order. If you would like to send multiple items to multiple addresses, please complete a separate order, per “Ship-To” address.
Placing An Order
Q: When will my credit card be charged?
A: Your card will be charged at the moment you click submit your payment.
Q: How can I cancel an order?
A: Once you submit your order, we are unable to cancel your order. You will need to return your merchandise upon receipt.
Q: Where can I see information about an order I placed?
A: powerforceapparel.com will send you an order confirmation e-mail, which will include the order number as well as complete details of the order itself.
